HSL Compliance is one of the leading companies in the legionella compliance industry, providing services to a wide range of public and private sector organisations. As a committed people company we strive to develop our employees who have the desire to work hard and build a career.
Reporting to the Regional Director, the Senior Account Manager is responsible for managing their operational team to provide successful contract delivery, whilst also deputising for the Regional Director during absences and taking a senior role in the regional account management. They are required to ensure client contracts meet KPIs to achieve the best possible financial and operational performance for the business.
If you would like to apply for this role or would like a full job description, please email your CV and covering letter to recruitment@hslcompliance.com with “Senior Account Manager – London” in the subject line.
Main Duties and Responsibilities:
- Oversee and manage contract delivery, including the management of KPIs.
- To deputise for the Regional Director during absences, working with the Operations Director where required.
- Provide support and guidance for the Account Managers within the region
- Assist the Regional Director in driving the growth of the region through client engagement, added value and business development within current markets.
- Respond to client queries, conduct investigations and site visits where deemed appropriate, within a suitable and agreed timeframe.
- Attend quarterly operational review meetings with the Operations Director and Regional Directors and at other times when required.
- Attend periodic review meetings, in person or via communication platforms
- Complete Legionella Compliance Review documents with clients prior to commencement of new contracts and review on an annual basis.
- Provide general guidance, technical support and training to Account Supervisors
Experience, Skills and Requirements:
- Excellent communication skills, both written and verbal.
- Knowledge and experience of conducting water testing and monitoring (in accordance with ACoP L8 guidelines)
- Possess high levels of attention to detail and analytical skills
- Experience of writing accurate reports and providing financial review
- Excellent time management skills with the ability to work to deadlines.
- Ability to influence and negotiate, whilst maintaining strong, trustworthy relationships with stakeholders.
- Uphold a positive attitude along with high levels of commitment and motivation
- Strong ICT skills
- Full UK Driving Licence
- GCSE grade C and above in English and Mathematics
Package:
- Competitive salary
- 33 days holiday per annum inclusive of Bank Holidays
- Paid Christmas shutdown
- Auto enrolment Pension Scheme
- Refer a Friend Scheme up to £800
- A minimum of 40 hours per week, permanent contract
- Company sick pay scheme
- Company vehicle with fuel card
- Reward & Recognition scheme with access to hundreds of discounts
- Employee and Driver of the Month award schemes
- Supervisor development training programme
- A career with a long established, expanding business
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